Returns
You may request a return within 30 days of receiving your item. To be eligible, the item must be in the condition you received it, unworn or unused, with tags and in its original packaging. Please keep your receipt or proof of purchase.
To request a return, email Hello@miravale.com. If your return is accepted, we will provide a return shipping label and instructions. Please do not send an item back before contacting us.
Damaged or incorrect items
Inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can review the issue.
Exceptions
Custom products, personal care goods, perishable goods, hazardous materials, sale items, and gift cards are not eligible for return under our standard return policy. Contact us if you are unsure about an item. Your statutory rights remain unaffected.
Exchanges
To get a different item, request a return of the original item and, once accepted, place a separate order.
Refunds
We will let you know when we have received and inspected your return and whether your refund has been approved. Approved refunds go to your original payment method within 10 business days; your payment provider may take additional time to post them. If more than 15 business days have passed since approval, email Hello@miravale.com.
Nothing in this policy limits your rights under applicable consumer law.